Shipping and Return

Shipping Policy

Free Shipping

We offer free shipping for all orders within the United States, Canada, and Australia.

International Shipping

For destinations outside these regions, a flat-rate international shipping fee applies. The cost will be clearly shown at checkout before payment.

No Hidden Costs

All prices include applicable taxes and handling fees. There are no hidden charges or unexpected add-ons at checkout.

Order Tracking

All shipments come with a tracking number so you can easily follow your package from dispatch to delivery.

Delivery Times

• Processing time: Orders are shipped within 48–72 hours after confirmation.
• Typical delivery time: 7–14 business days, depending on your location.
• Packages are shipped via reliable international airmail directly to your door.

Lost or Damaged Packages

If your order is lost or arrives damaged, we’ll replace it at no additional cost.

1. Contact our customer service team as soon as possible.
2. Ensure that you provided the correct mailing address during checkout.

Note: Packages lost due to an incorrect shipping address are not eligible for reshipment or refund.

Shipping Delays

While most packages arrive on time, delivery may be delayed by:

• Public holidays
• Severe weather conditions
• Unexpected courier disruptions

We recommend placing your order at least 30 days before your current supply runs out to avoid treatment interruptions.

Return Policy

Due to the nature of Epiduo products and their role in managing specific skin conditions, we do not accept returns once an order has been shipped.

Before You Order

If you have any questions about Epiduo Gel, Epiduo Forte Gel, or our shipping process, please contact our support team before placing your order. We’ll be happy to assist you.

We appreciate your understanding and thank you for choosing Epiduo.net to support your acne treatment journey.